THE MOST IMPORTANT QUESTION: ARE YOU LOOKING FOR US? Because we might be looking for you!

Let’s face it. In today’s world, finding a great job that you love is harder than finding a great date. After all, you have these mad skills and incredible talent, right? RIGHT!

The issue is that it takes an outstanding company to recognize and deploy your skills with daily challenges to grow and prove yourself. Are you up for the challenge?

IF YOU ARE THE RIGHT PERSON, keep reading…

KnownHost is a high-end shared, VPS, hybrid, and dedicated web hosting company in Birmingham, AL that prides itself on providing extraordinary customer service and support to its growing customer base.

WHAT DOES THIS MEAN TO YOU? Well, if you work at KnownHost, you are OUR face in the web hosting crowd. Your superpower is the ability to find the answer for our clients. And…if you want to come to work in a costume, all the better!

IS THIS YOU? You are enthusiastic, friendly person who morphs into a knowledgeable ninja with a deep desire to join our expanding team. You know that customer service is our most important goal and our team is our most valuable asset.

DOES IT SOUND SIMPLE? We make this a great place to work so you want to come to work! It is not so difficult.

AND WHO ARE WE? KnownHost is headquartered in Birmingham, AL. This is the first test! Do you currently live or want to relocate to Alabama? If said YES, you are ready to move on the next level. This is important because If you are the right person, then we might be willing to move you to Alabama to join our team.

Still with us? Keep reading…

KnownHost is a really chill place to grow your career among the best group of qualified professionals in the hosting industry. We reward you for growth by providing employee training along with select sanctioned (but totally off the record) events to build you up as an employee and a person.

Like any good crime fighting duo, we play the sidekick to your cape crusading as you go out to save the world from bad hosting every single day.

BE HONEST…was that too dramatic?

We are passionate and committed to our purpose of providing top notch web hosting services. KnownHost is a large company with a small startup atmosphere. We hate red tape and empty promises, so we clear the way for our employees to be a productive asset to their team.

In short, you will be valued and needed in your position with your KnownHost team. We will expect personal and professional accountability because we will be transparent in our responsibility to you as an employee.

LET’S GET DOWN TO BUSINESS. If you are here, then you probably skimmed down or you are still interested in a career at KnownHost. So, let’s talk about how you get hired. We believe KnownHost is an amazing place to work, so we want to fill our teams with incredible people. To accomplish this goal, here is what you should expect from us:

Interviews, including an in-depth skills interview (technical or otherwise job related).

A short project or task to help us understand your abilities (for some positions).

A background check and drug test after an offer is made.

A 90-day trial period.

For non-support positions, three weeks of working in our customer service department to get a better understanding of our customers, products and services, and culture.

If it sounds like we go through a lot before hiring you, we really do because we want to KNOW you are the right person to join our team. Communication is very important to us, so we will try not to leave you hanging during the employment process. We are open to hearing from you too because an interview process goes both ways.

WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? This is the real question because a puzzle missing one piece is not a complete picture. We sounded very Zen mater there, right?

But, it is true…we are seeking extraordinary people in a world of mediocrity. If you are that one missing piece of our puzzle, then you live and breathe web hosting. To attract and retain top level talent, we are prepared to treat you like a VIP. Here is how we let you know that you are valued on our red carpet:

Competitive pay
Comprehensive health, dental, and vision insurance plans
Flexible scheduling, including up to 20 days of paid time off.
Frequent catered lunches
Filtered water machines
Royal Cup coffee and teas
Slushies (who does that? KnownHost!)
A variety of other perks and benefits, including free web hosting, company paid outings, and more.

All our positions are full-time employment, so we expect KnownHost to be your only hosting related job. All you should do is know your field from every position, pass the background/drug test, and let us do the rest!

If you are the person we have been waiting for all our lives, then apply today and let us get to know you!

Technical Support Operator

Birmingham, AL

Full Time

Technical Team

Mid Level

THIS IS WHO YOU ARE…

You are our front line in the battle for exceptional customer experience at the 24/7/365 helpdesk.

Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!

You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations.

WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.

MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:

Provide customers support via our 24/7 helpdesk.

Troubleshooting email delivery issues

Troubleshooting cPanel, Plesk, and DirectAdmin related issues

Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.

Ensuring customer satisfaction

You must know Linux like your favorite cheeseburger and fries’ combo! Here are your other amazing attributes:

Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.

Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.

Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.

Must be able to work under pressure when bad stuff happens and get the job done.

Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.

Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.

BONUS ROUND! If you have these traits too, you are our hero (if not – we can train you):

cPanel/WHM, Plesk, and DirectAdmin control panels

Knowledge of PHP, Python, Perl, and Ruby on Rails.

Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.

Iptables firewalls (CSF, APF, etc.)

Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc

MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"

WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.

With plush benefits, paid vacation time, on the job training, and competitive pay, we believe that KnownHost can be your next home away from home. All our positions are full-time employment, so we expect KnownHost to be your only hosting related job.

All you should do is know your field from every position, pass the background/ drug test, and let us do the rest!

Apply today and let us get to know you!

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